UNUM's Assist America

Assist America Questions & Answers

Within U.S.: (800) 872-1414
Outside U.S. (Call Collect): (301) 656-4152

Assist America operates a global network of highly-qualified professionals ready to deliver a full range of emergency services such as:

24-hour multilingual service Hospital admission guarantee
International access to U.S.-style medicine Emergency medical evacuation
Medical consultation and evaluation Critical care monitoring
Emergency prescription services Care for minor children
Medically supervised repatriation Lost luggage assistance
Emergency message service Return of vehicle service
Transportation for friend or relative Legal and interpreter referrals

Assist America - Questions & Answers

What is Assist America?
Assist America is a medical emergency assistance company that offers medical assistance to employees and their dependents traveling 100 miles or more from home or to a foreign country. Travel may be for business or pleasure, although a spouse traveling on business is excluded. When a participant becomes ill or has an accident while traveling, the individual can access care anywhere in the world with one simple phone call to Assist America - 24 hours a day, 365 days a year.

I don't travel Internationally. What's the benefit of this service to me?
Assist America will help you with any medical situation if you are 100 miles or more from your home, which can mean you are on a weekend fishing trip or visiting relatives in another state. If you become ill or have an accident while traveling, you may not know who to access for care, but one call to Assist America any day and any time of day will get you assistance and/or advice.

How do I access care?
You can access medical assistance anywhere in the world with one phone call to the number on the back of your Assist America identification card. If you are within the United States, call 1-800-872-1414. If you are outside the United States, call collect 301-656-4152. You will need to provide your company's name and the reference number. Both are located on your Assist America identification card.

Are spouses and children eligible for Assist America's services?
Yes, your spouse and children are eligible for Assist America services whether they are traveling with or without you. However, spouses who are traveling on business are not eligible for the services.

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